Refund Policy

We want you to be confident subscribing to Calender. This policy explains when you're eligible for a refund on Monthly, Yearly, and Lifetime plans. All payments are processed by Paddle.com Market Limited, our merchant of record — refunds are issued back to your original payment method through Paddle.

1. 14-day money-back guarantee

If you are not satisfied with Calender for any reason, you can request a full refund within 14 days of your first payment on a Monthly, Yearly, or Lifetime plan. This guarantee applies once per company, on the first purchase — it does not reset with each renewal.

2. Monthly & Yearly subscriptions

• Outside the 14-day window, subscription fees already charged are non-refundable, including for partially used billing periods.
• You can cancel a Monthly or Yearly subscription at any time from your billing settings; cancellation stops future renewals, and you keep access until the end of the period you already paid for.
• Cancelling takes the same few clicks as subscribing — no phone call, retention offer, or support conversation required.
• We do not provide prorated refunds for unused time when you cancel mid-cycle.
• If we make a billing error — for example, charging you after a subscription was already cancelled — we will refund the erroneous charge in full.

3. Lifetime plan

• The Lifetime plan is covered by the same 14-day money-back guarantee described in Section 1.
• After 14 days, the Lifetime purchase is non-refundable, since it grants permanent access rather than a recurring charge.

4. How to request a refund

Email [email protected] with the email address on your account and the reason for your request. We aim to respond within 2 business days. Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Exceptions

We may decline a refund request where:

• The request is made outside the 14-day window described above (except for billing errors);
• We find evidence of abuse of the guarantee, such as repeated signup/refund cycles on the same company or payment method;
• The account was suspended or terminated for violating our Terms & Conditions.

6. Chargebacks

If you have a billing concern, please contact us first at [email protected] so we can resolve it directly — this is faster than a bank chargeback and avoids unnecessary fees on both sides. Unauthorized chargebacks may result in suspension of your account while the matter is investigated.

7. Contact

Questions about this policy can be sent to [email protected].